top of page

Terms of Service

It is very important that you read this document carefully before you accept it by booking your consultation. By accepting these terms, you are entering into a legally binding contract, so please consider carefully whether this service is right for you and contact me before you proceed if you have any concerns.

Simone Jeffries Naturopath is an Australian company providing face to face and online consultations to support you with improving your health and wellbeing. I am a degree qualified naturopath providing individualised information about herbal medicine, lifestyle, exercise and nutrition to assist you to improve your relationship with your body.


I am not a medical doctor. I do not diagnose illness and the recommendations I offer are not a substitute for seeking treatment from a medically qualified specialist. If your health issues are complex, I may not be able to assist you. If you suspect you may have an ailment or illness that may require medical attention, then it is your responsibility to consult with a medical doctor immediately.

It is essential that you tell me about any other medications or treatments you are taking, and that you do not cease any other medication or treatment without first clearing it with your primary healthcare provider. Please make sure your primaary health care provider knows that you are working with a naturopath.

If you are joining me for an online call, please ensure that you have a quiet, private place where you can speak freely, give me your full attention, and will not be disturbed during the consultation. I reserve the right to cancel the appointment if you are undertaking the online consultation in a public space or while driving, and the full cancellation fee will apply.


Your body’s ability to heal is dependent on your proactivity in putting the health plan into action and your commitment to making the appropriate lifestyle and dietary changes we discuss. You are more likely to see progress towards your goals if you take responsibility for your health, safety and wellbeing. You need to be open and honest with me, and let me know if you have any doubts, concerns or questions.

Everyone is an individual. How you feel and how your body responds to the treatment options in your health plan will depend on a wide range of factors beyond my control, including your individual metabolism, your level of commitment, genetic and lifestyle factors.

It is helpful if you keep an open mind and be willing to see your health plan through without expecting to see instant changes, as our bodies don’t work this way. You understand that I am here only to support you on your health journey. You must take ownership of the choices that brought you to this space and commit to taking the actions necessary to move you forward, being prepared to invest time and money in your wellbeing.


You are wholly responsible for asking questions, exploring options, listening to your body, seeking further advice if you have concerns and making an informed decision about your health and what direction to take. I will respect any decision that you choose to make and I only ever offer options for your consideration. The decisions that you make are entirely up to you.

While people generally experience greater health and wellness as a result of embracing a healthier attitude, lifestyle, and diet, I do not promise or guarantee improvement of current symptoms or protection from future illness.

Consultations are designed to be an open discussion with opinions and recommendations from me based on our assessment of your presenting state and the symptoms you describe. I will do my best to inform you about potential side effects, factors that may influence your results and any other information I feel may be useful to you.

Even with my experience and knowledge of health, herbs, supplements and their application, there is a risk that you may experience an unforeseeable reaction. If you experience a flare in your symptoms and it is a medical emergency, it is your responsibility to seek help from a medical doctor or hospital.


If you experience a flare in your symptoms and you are worried that it was caused by the treatment, please stop all treatment immediately. Send me an email and I will get back to you as soon as possible, usually within 7 days.

You agree that you will not hold me responsible for any costs, loss, injury or damage that you might experience as a result of working with me, unless it is directly attributable to my negligence.

You agree that your participation in the consultations, including all activities that you may choose to undertake in association with the health plan is entirely voluntary. You expressly agree that you have personally researched the risks involved and made a conscious decision to proceed. You willingly accept all foreseeable risk of injury or damage that may arise from your participation.

You expressly agree that if this clause is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid for my services.


By booking this appointment, you acknowledge that you understand that I am an Australian qualified Naturopath, not a medical doctor. You will not hold me liable for failure to diagnose or treat an illness, nor will I be liable for failure to prevent future illness. If you are an international client, you acknowledge and agree that Australian standards for naturopathic services and Australian Consumer Law applies to our consultations.


This agreement is subject to the governing law of Australia. Regardless of where you live in the world, you irrevocably agree that the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

bottom of page